How to Update a ShareSecure End User’s Email Address

As an admin in ShareSecure, you can update end user’s email addresses who are not global users. Below are the steps on how to update an end user’s email address in ShareSecure.

Steps:

1. In ShareSecure, navigate to the ‘Users’ tab and search for the user you need to update.
2. Click on the user and select the ‘edit’ button in the top right.

3. Enter the new email address into the “Email” field and click ‘SAVE CHANGES’ in the top right.

Global User Consideration:

If the “Email” field is not editable and you can only edit the “Access Expiration Date”, the user is in multiple Workspaces making them a global user. They will need to update this information on their end. Check out How to Update your ShareSecure Information for End Users for more information.