How to Create a Custom Report Type for Accounts and All Interactions
To create a report that includes all interactions linked to an account, follow the steps below to set up a custom report type. Keep in mind that the standard “Accounts and Last Interaction” report type only shows the last interaction for each account. Pre-requisite: Steps:
How to Mass Transfer Account Records from an Inactive User
When a user in your Salesforce instance is deactivated, it can lead to issues with updating records where they are the owner. You can resolve this by using Salesforce’s mass transfer feature to reassign records to another owner. Pre-requisite: Steps: Considerations:
How to Reset a Salesforce User’s Password
Users who forget their password or don’t log in for a long time may require an administrator user to send them a password reset link. In Salesforce, Admin users can reset a user’s password for them. Pre-requisite: Steps: You can find more information on resetting user passwords in the Salesforce help article linked here
How to Inline Edit in List Views
Salesforce allows users and admins to inline edit list views and reports without opening individual records. Users can edit specific fields for up to 200 records at a time. Pre-requisite: Steps: Note: Fields with lock icons are restricted and won’t be editable Inline Editing Considerations Fields that can’t be inline edited include:
How to Inline Edit in Reports
Salesforce allows users and admins to inline edit reports and list views without opening individual records. Users can edit specific fields for up to 200 records at a time. Pre-requisite: Steps: Note: Fields with lock icons are restricted and won’t be editable Inline Editing Considerations Fields that can’t be inline edited include:
How to Unsubscribe Users from a Report
Users may wish to adjust or unsubscribe specific recipients from a report subscription. It’s important to note that report subscriptions can only be modified by their creators or Administrators with the ‘Modify All Data’ permission. Steps: For more information on Report Subscriptions please visit “How to Create a Report Subscription”.
How to Manage Picklist Values
Picklists are a quick and easy way to categorize your data based on different variables. They allow you to easily report on and extract information. On occasion, you may need to add, rename, or deactivate the values within your picklist. Steps to add, rename, and deactivate picklist values: Note: If the values do not appear […]
How to Add Picklist Values to a Record Type
In some cases, when an Object has multiple Record Types, values added to a picklist may not show up on the front end. This often happens because the values haven’t been added to the ‘Record Types’. For this tutorial, let’s assume you’ve already added picklist values to the desired field within the Object. If you […]
How to Customize the Unsubscribe Link within a Template
In Correspond: Market Edition, every email includes an “Unsubscribe” link to comply with legal regulations. If you prefer not to use the default option, you can customize this link in templates that are not ‘Text Only’. Simply insert a ‘Special Link’ or ‘Button’ into your email. Steps for Special Link: Steps for Button Special Link:
How to Update a ShareSecure End User’s Email Address
As an admin in ShareSecure, you can update end user’s email addresses who are not global users. Below are the steps on how to update an end user’s email address in ShareSecure. Steps: Global User Consideration: If the Email field is not displayed once you click edit, and there is only an “Edit Access Expiration […]
