Once your organization admin has enabled MFA for your user account, follow these steps to connect your preferred MFA app to your user account.
Altvia Support would be happy to assist you with ensuring that MFA has been enabled for your user account, please email support@altvia.com with any questions!
Selecting an MFA App
There are many options available that will meet the MFA requirements for your user account. The first option is the Salesforce Authenticator app, which can be downloaded from any app store for free. This app will allow you to approve logins via your mobile device.
If you already have an MFA app that you use for other logins, feel free to continue to use that for your user account as well. These include, but aren’t limited to, Microsoft Authenticator, Google Authenticator, and Authy.
Depending on the app you select, the setup process will be slightly varied.
Connecting Salesforce Authenticator
If you select Salesforce Authenticator and have it downloaded on your mobile device, you can log out of your user account to begin the process. On your next login (once MFA has been enabled for your account) you will be prompted to set up the app connection.
Open the Salesforce Authenticator app and select “Add an Account” at the bottom of the screen. This will take you to a two-word phrase that you can enter once prompted to do so on your user account page. If this doesn’t work, you can also select “Scan QR Code” to connect the app.
Your user account will guide you through the remainder of the process, and once the app has been connected we recommend that you log out of your user account and login to confirm that the app is working and prompts for the login approval.
Connecting a third-party App
To connect a third-party authentication app, the setup process is similar to that for Salesforce Authenticator. Many apps will prompt you to scan a QR code to complete the setup process or to manually enter account information to complete the connection.
As with Salesforce Authenticator, we recommend that you log out of your user account and log back in to verify that the app is connected and prompts for login approval.
How to Connect an App if Not Automatically Prompted from Your User Account
If you are not automatically prompted to connect your MFA app, and you have verified that your organization admin has enabled MFA for your user account, there are a few steps you can take to complete the setup process.
Begin by navigating to the top right corner of the screen to your user profile and select “Settings”:
From this menu, select “Advanced User Details” and scroll to where you can access “App Registration” options:
Depending on the Authenticator app you are using, select either “One-Time Password Authenticator” (for third-party apps) or “Salesforce Authenticator” (to connect the Salesforce Authenticator app). This will then prompt you to follow the instructions to set up the app with your user account.
How to Reset the App Connection on a New Mobile Device
If you have a new mobile device, your user account will still recognize the connection to the old device and may not allow you to immediately establish a new connection.
To connect a new mobile device, please contact your organization admin or Altvia Support (support@altvia.com) and we would be happy to assist!
