How to Download vs View in ShareSecure
In the ‘Users’ section of ShareSecure, an admin may click a user’s name to display that user’s detailed activity, which includes a ‘Viewed’ checkbox next to document names.
One of our commonly asked questions is whether or not the ‘Viewed’ check indicates that the documents were Viewed, Downloaded, or both. Within this column, ShareSecure does not differentiate between a Download or View of a document. From a technical perspective, a user would be able to save or print a copy with either option.
However, the Activity Report for admin users does differentiate between Downloads and Views. To view this report:
- Navigate to ‘Reports’ in the top bar of ShareSecure
- Select the ‘Activity Report’ from the list of options
The activity report will allow the admin user to see a trail of all user activity, including Downloads and Views of specific documents.